Emergency Guidelines for Tenants

OFFICE HOURS: Mon – Fri: 9am – 6pm

Any repairs reported outside of the above hours will be responded to during office hours. If you have an emergency outside of these hours then please follow the below guidelines.

How can we help you?

Fire

In the event of a fire, please call the emergency services immediately on 999.

If you live in a block with a communal fire system and the alarm is sounding, please call the fire brigade in the first instance. If you are sure it is a false alarm, please call

Profire on 07585 601631.

Gas leak

Please contact the National Grid Emergency Service on 0800 111 999.

Electrical Failure

Please check your fuse box to see if a switch has tripped.

Please contact the Electricity Board on 0800 3163 105 to see if they have turned off the power in your area.

If you still have no electricity and consider it a genuine emergency then please call our electrician THS Electrical on 020 3838 0588.

Water Leaks

If there is a significant leak within the property and you consider it to be a genuine emergency, please try to turn off the water supply at the stopcock or call the fire brigade on 999. If you are not sure of the location of the stopcock in your property then please contact the Mylako office ASAP for confirmation.

If the leak is coming from a neighboring property, please try to contact them in the first instance.

Our emergency plumber is William Plumbing & Heating 020 7686 8226

Drain Blockages

If there is a major blockage and you consider it to be a genuine emergency then please call Hardy Drainage on 0800 242 5823.

Locks

If you lose your keys or lock yourself out of your property, it is your responsibility to have a spare set and we do not provide a key holding service. If there is an issue out of hours, please call a local locksmith or Suresh on 07931 144770. If the cause is not Tenant related and the cost is deemed reasonable, the invoice will likely be
reimbursed to you.

No Hot Water or Heating

Unfortunately boilers and heating systems can develop faults throughout the course of a tenancy. A fault with a boiler would not always be considered an emergency. Please email repairs@mylako.com and we will endeavour to respond to you within 24 hours.

If you are able to, please check that your boiler pressure is above 1 Bar on the pressure gauge. If the pressure has dropped, please top up the pressure if you are able to do so by consulting the boiler user manual (which can be found online).

Please note the following:

If a contractor is contacted by yourself outside of office hours and
determines that the issue is not an emergency you may be responsible to
pay for the full cost of the invoice.

If you have a non-urgent issue then please email us at repairs@mylako.com

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What our customers say about us

We were tenants in a Mylako property for three and half years. By far the best management company either of us has rented from. They're so responsive, act on things quickly and fantastic communicators. We mostly liaised with Marcela who was an absolute pleasure to do deal with throughout our tenancy; she was so helpful, professional and thorough. But all the team are fab, can't recommend them enough.

Clare

I was a tenant in a Mylako-managed flat for three years and had a very positive experience. There were clear channels for communication, and the team was very responsive and went over and above to ensure I was comfortable and safe in the flat and had all the information I needed. Marcela was particularly friendly and helpful. I would have stayed even longer if I wasn't looking for a bigger flat with my boyfriend. Even then, I first asked Mylako if they had alternatives I could look at!

Lisa Cousins

Amazing service! Renting in London can be tricky but in our case, we had Marcela from Mylako who was always available to help. They truly want the tenants to have a great stay which is rare and much appreciated!

Nienke Gras

Eli and the team at Mylako have been kind, professional and responded quickly to any problems we had with our small rented flat. I would recommend them to others, and feel very lucky to have had their help and support behind the scenes for our seven year tenancy in Battersea.

Harriet Worsley

Mylako have dealt with my concerns and challenges to do with the management of my flat and the building in a professional, courteous and timely manner. Businesses are made up of people and Mylako has some great professionals working there who take the needs and situations of their customers very seriously and it shows with the correction of issues relating to works needing to be done, accounts to be paid and a myriad of other things for which a capable and willing managing agent is essential

Alex Tanner